Setting Up Volusion

Integration Specs:

Important Note

CartRover can only be used by Volusion users with a Pro plan or above

Step-by-step guide

Important Note

We recommend that you create a special user that will be used for nothing other than CartRover. This is because any time you change the user's login password, it will also change and break the CartRover integration. This is a feature of Volusion and can be avoided by never logging in with the user you create for CartRover. The user must have Super Admin access.

This setup may affect PCI compliance. We advise you to ask Volusion to consider adding "API Only" users so you don't have to use an admin account or reset your password regularly.

  1. Make sure you setup a special user just for API Access with Super Admin Access. Do not use this user for any other purpose and do not login with it after setting up the API!
    1. If you cannot (or will not) provide super admin access, you must setup an Admin user and ask Volusion support to enable the following access keys:
      • Import, Export, API, Administrators, Shipping Methods, Orders, Customers, Products
  2. If you don't already have your encrypted password, follow these directions:
    1. Go to the Inventory > Import/Export menu.
    2. Click the Volusion API tab.
    3. Under the Generic section, click the Volusion API Integration Help link at the bottom of the page.
    4. Follow the image below to find your Encrypted Password:
    5. Official Volusion instructions (in case anything has changed): https://support.volusion.com/article/where-do-i-find-information-volusion-api
  3. Enable the Generic order interface
    1. Go to: Inventory > Import/Export -> Volusion API
    2. Click Enable under the Generic section of the page. Once completed it will look like the following:

Important Note - Product Options

Volusion allows for "Options" on a product. These should be used for things like different sizes or colors of a product.

Each Option must have a unique SKU in order for CartRover to properly keep track of its inventory. These can be automatically generated by Volusion by enabling Options Inventory Control Grid for each product with Options, which can be found in Inventory > Products > [Product Name] under the Options section in Basic Info.


Order Status

CartRover will only retrieve orders with an Order Status of "Processing". Orders are automatically set to this after their payment has been received. See here for more details concerning order statuses.

Note that cash or free orders will not be put in the Processing status automatically so you will need to update those before they will be picked up.

General Integration Guidelines

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