Ship Hero Error - Email is required
Orders are failing to load into Ship Hero with the error message:
Error sending orders to ShipHero
Order XXXX error: email is required. Error Code: 422
Ship Hero requires that all orders have a customer email associated with them. This error occurs if you receive and order with no customer email address on it. There are two options:
Fix the Specific Order
- The alert will link to the specific order.
- From the order click Actions > Edit Order
- Add an email address and save
- CartRover will re-send the order the next time the interface runs automatically.
Set a Default Email Address
- In CartRover browse to the shopping cart the order came from
- Click Edit Setup
- At the very bottom of the page fill out the Default Order Email option.
- If an order ever loads without an email address, CartRover will send Ship Hero this default email address instead.